Inspire, explore, enable, deliver.
Redefine the way people interact with their money.
Money is the central enabler for daily life – so why has the way we interact with our money remained relatively static?
While other industries have undergone major transformation, dramatic change in the financial services industry is decades overdue. Capital One is on a journey to bring ingenuity, simplicity, and humanity back to banking. Money is never just digits on a screen to us – it’s someone’s groceries, first car, new home, or plane tickets home for the holidays. We measure our success by our customer’s success. In short, we’re on a quest to change banking for good.
That quest to change banking for good shows up across our business, and we’re making real time improvements that positively shape our customer’s financial health. As a company, we’re looking beyond today, and innovating for the future. Entrepreneurship is deeply ingrained in the DNA of our company – stemming from our founder, CEO, and Chairman of the Board – Richard Fairbank.
Founded in 2011, Capital One Labs is the company’s experimental product & technology incubator and accelerator. It’s a startup culture with the financial backing of a Fortune 200 company. With teams in SF, NYC, and DC, Labs is a cross-functional team of product managers, designers, data scientists, developers, and other innovators who are committed to our mission.
We do this by looking 2-3 years into the future to identify high impact opportunities, and then we set out to develop and deliver new and impactful solutions that help customers and Capital One succeed. In the last 5 years, we’ve accumulated volumes of world class consumer research, delivered several best-in-class products to market, scaled products in the business, and put building blocks in place that have helped to shape company strategy…and we’re just getting started.
If our mission is the “why,” our values are the “how.” They guide how we work and how we make the decisions that help us realize our vision for the world.
Put Customers First, Always
We’re in the business of building lifelong relationships. While others may see accounts, we see people. We start with the human problem and work backwards from there – always.
Lead with Humility
We practice confidence without attitude. We’re servant leaders, who believe that real progress happens when we interact with openness and mutual respect.
Break the Right Glass
We respect our heritage but also believe that nothing is too sacred to shatter. We break the right glass to drive new breakthroughs, and we back it up with sound strategy and data.
Trust your Tribe
We bring together diverse perspectives to solve big problems. We elevate each other, stand for each other’s success, and build a culture of trust and mutual respect. We judge ideas by their merit, not by their author. And when we disagree, we openly work it out, wholly commit to the decision, and then high five.
Show, Don't Tell
We think big, start small, and learn fast. Greatness begins with small, focused, and iterative experiments. We show instead of tell, and we only promote ideas once they are real.
Create Building Blocks
We ensure that all of the work we do is valuable, even if we fail. We create building blocks – reusable processes, code, artifacts, and knowledge – and then we share them to grow communities of practice in and outside of the company. It’s about marking the trail so that those who come after know where to go and how to get there faster.
Learn then Teach
We’re hungry to learn and eager to teach. We stay connected to the outside world, so that we can bring the best of it here. We share what we know and learn because it sharpens our own understanding, and it strengthens our company.
Our DC Lab is technically located a brief metro ride outside the District in Arlington, Virginia. We occupy three floors of a building in the heart of Clarendon – a neighborhood buzzing with startups and VC firms. When you're not building next gen products, you can get competitive on the arcade machine (built in-house) or kick back with some cornhole on the balcony.
Our NY Lab is located in Manhattan’s hotbed for tech, the Flatiron District. We occupy three floors of a building we share with MasterCard, Mashable, and Gawker. There, you'll find amenities like an onsite shower, bike racks, and a pingpong table. What you might not find is the speakeasy. But it's there.
Our SF Lab is located at the heart of San Francisco's Financial District. We occupy two floors above a Capital One Cafe, and our amenities include a shuffleboard table and a napping nest. Many SF Lab team members also spend time hanging out at the Adaptive Path office, which is located in the Ferry Building.